Sales Support & Customer Service
- Our Sales & Customer Service team is very experienced, knowledgeable, and responds quickly and professionally to all customer requests.
- Pricing – We offer competitive pricing and quick quote turn-around time.
- EDI – We are experienced with and actively using EDI for order and payment processing with both customers and suppliers who prefer EDI communication.
- Traceability – We offer full traceability back to the manufacturer with test reports and Certificates of Compliance on file for all products.
Product Availability – Delivery
- Thousands of standard products in stock
- Same day shipping for stock items
- JIT – Just In Time delivery coordination
- DTS – Dock To Stock program
- VMI – Vendor Managed Inventory options
- Consigned Inventory options
- AOG – Aircraft On Ground priority expediting
- DPAS – Defense Priorities & Allocations System priority expediting
Technical Support Services
- Engineering Design & Application Consultation – We have the technical expertise to work with Engineering personnel on application recommendations, product qualification testing and technical assistance through the specification process.
- We provide on-site installation, training and technical support for the printers, software and other equipment that we sell, as well as extended service contracts.
- We maintain a library of customer and industry specifications, drawings and test reports for many of the products that we sell.
- We provide software upgrades and data file conversion for customers using or converting to our label printing systems and products.
Value Added Services
- Custom printing & kitting of labels, wire markers, UID labels & RFID tags.
- Electrical component kitting
- Data file conversion
- On-site printer and software programming, testing and repairs.
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